Thule Bike Carrier – Thule FreeRide 532002

The Thule Guarantee will cover any defect or damage affecting your Thule product. Even damage caused by normal wear and tear or the natural discoloration of materials for 2 (two) years from the date of purchase by the original purchaser. The Thule Guarantee gives you specific legal rights. It does not affect any statutory rights that you have as a purchaser of a defective product.

Thule reserves the right to:

• Repair the item falling under the terms of the Thule Guarantee
• Replace the item if the damage or defect cannot be repaired
• Offer a similar product of comparable value, or refund the price paid, if we cannot replace with the same model

The Thule Guarantee does not cover defects resulting from conditions beyond Thule’s control. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. Nor does it cover damage to the user’s vehicle, electronic devices, cargo, or to any other person or property

Thule Extended Warranty

Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. Please see below the specific length of the total warranty (Thule Guarantee plus Thule Extended Warranty) for each product.

Subject to the limitations and exclusions described in this warranty, Thule remedies defects in materials or workmanship during the warranty period, by repairing or replacing (Thule’s option) the defective component(s) without charge for parts or labor.

How to report a warranty

Please return your product with a filled out claims form along with proof of purchase to the point of sale. Your claim will be evaluated and, in most cases, handled at the dealer. If further inspection is needed, the product will be sent to Thule through your dealer.

Step 1: Fill out claims form
Step 2: Clean product and find receipt
Step 3: Take product with above documentation to dealer
Step 4: Dealer reports claim to Thule Customer Service
Step 5: Thule Customer Service processes claim with decision to Thule dealer
Step 6: Dealer comes back to you