Thanks for shopping at Auto2U.my. If you are not entirely satisfied with your purchase, we’re here to help.
Auto2U.my will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once payment is accepted. We will only accept return requests if
- We delivered the wrong products (not as per customer’s order) to customer due to our mistakes
- We delivered a damage/defective item(s) to customer.
For delivery of wrong products, you will be required to return the goods in the same condition as delivered to you. You will have to bear the shipping cost first and we will refund the shipping cost upon receipt of the goods in good condition. The correct items will be shipped to you free of any postage/shipping charges. Please note that we will not accept returned items if they show any signs of usage or damage.
Customers can return damaged/wrong/defective items within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers. Orders cannot be cancelled once it is being processed.
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
The return will be refund in the form of CREDIT POINTS (discount voucher) and NOT cash that can be redeemed back through Auto2U.my by purchasing other products in our online store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
3-2, The Park Signature Shop
Persiaran Jalil Utama,
Bandar Bukit Jalil 57000, Kuala Lumpur